At Isabella Chip, we strive to provide high-quality outdoor and travel gear to make your adventures unforgettable. If you are not fully satisfied with your purchase, our return and refund policy is here to assist you.

1. Eligibility for Returns

• Returns are accepted if the product is damaged, defective, or incorrect at the time of delivery.

• Items must be returned in their original condition, unused, and with all packaging intact.

• Return requests must be made within 7 days of receiving the product.

2. Return Process

• To initiate a return, contact us at [email protected] with your order details and reason for return.

• Our team will provide instructions for returning the item.

• The customer must ensure the product is securely packaged to avoid damage during return transit.

3. Refunds

• Once the returned item is received and inspected, we will notify you of the status of your refund.

• Approved refunds will be issued through the same payment method used at delivery (cash on delivery refunds will be provided in cash or via an agreed method upon return).

• Refunds may take up to 7–10 business days to process after approval.

4. Non-Returnable Items

• Products that have been used, altered, or damaged due to misuse are not eligible for return or refund.

• Personalized or special-order items are non-refundable unless defective or damaged.

5. Contact Information

For any concerns regarding returns or refunds, please contact us at [email protected]